Q: WHAT'S YOUR GO-TO COFFEE DRINK?
|Smart, Sassy and Highly Caffeinated!|
|Everyone Should Believe in Something.|
I Believe I will have another Coffee.
Q: HOW DID YOU GET STARTED WITH 360 PAYMENTS OR TEXT TO PAY?
|Text-To-Pay at Elysian Auto Service|
The 360 Payments Text-to-Pay integration with BOLT ON and Mitchell1 allows the shop's customer to pay before they pick up their car, providing a convenient and fast checkout experience. Throughout the repair process, BOLT ON pulls information from Mitchell1 and sends it to the customer via email or text message. For example, BOLT ON will send a digital vehicle inspection report to the customer detailing the items on the car that need repair. The customer can then approve the work to be done and provide a digital signature. At the end of the auto repair process, BOLT ON will pull the repair order (R.O.) from the Mitchell1 system and send it to the customer as a hyperlink. The customer can click on the link from his or her phone, view the R.O., and pay with a credit card on the same screen. Once the customer pays, 360 Payments sends the credit card approval to BOLT ON who in turn sends it to Mitchell1 to let the service advisor know the R.O. has been paid.
|Paid Invoice Text to Customers Phone|
|Paid Invoice for Elysian Auto Service|
Q: IF YOU COULD GIVE ONE BIT OF ADVICE TO AUTO REPAIR CUSTOMER ON TEXT TO PAY WHAT WOULD IT BE?
Oh boy, this is a tough one because limiting me to one thing is always hard. I would say to think about your future, not your past or present. In a world where companies like Amazon, Uber, & Doordash have set the tone of communication and delivery expectations, shops should adapt to what those customer expectations are. When I order an Uber, I know how far away the Uber is, when it’s approaching, and when it’s in my driveway. Amazon takes pictures every time they leave something on my front porch, and I get a push notification when items are delivered (and I get a lot of those because my wife loves to spend money on Amazon). Doordash lets me know when my dasher picks up my food, and I can track them on my phone. What do they all have in common? Purchases are made without any human interaction. While I know meeting the demands of customer expectations are hard, using a simple tool like Text-to-Pay will put your shop at the Uber and Amazon level and make your customers happier than you may realize.