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Showing posts with the label customer service

Coffee with Frank on Digital Vehicle Inspections from Bolt On Technology

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Q:   WHAT'S YOUR GO-TO COFFEE DRINK?   A:   I typically go with Almond Joy creamer in place of the sugar.   Q: WHAT'S YOUR FAVORITE PLACE TO GET COFFEE?   A: 7-11 or Dunkin Donuts. Usually 7-11, I have the app and it’s $1 per cup any size. After 7 cups you get one free. Can’t beat that .     Q: WHAT BROUGHT ABOUT THE CREATION OF THE BOLT ON TECHNOLOGY DIGITAL INSPECTION? A : It was early 2013 and The Bolt On Team was wondering how we could bring a great shop experience to the drop off customer. Spending so much time in shops ourselves, we knew a shop was more likely to sell a service if they could physically show the customer (walk them out in the bay). This was easy and a best practice for someone who was a waiter. We asked ourselves how do we do that for the drop off customer? So, we built Mobile Manager our DVI platform. This platform immediately changed how a customer viewed a shop. We removed the friction between the shop and cus...

Q & A with Rick from AAA

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Rick Montero AAA Approved Auto Repair at Elysian Auto Service  Q :  WHAT IS THE AAA APPROVED AUTO REPAIR PROGRAM? A:  The AAA Approved Auto Repair (AAR) program was created to address one of the most frequent consumer complaints in America — unsatisfactory automobile repairs.  The program does this by providing AAA members and other consumers with repair facilities that meet and maintain AAA’s high standards and requirements.  Since the program began in 1975, more than 8,000 auto repair facilities have been established in the United States and Canada. Q:  HOW DOES AAA GO ABOUT APPROVING REPAIR SHOP FOR THE AAR PROGRAM? A:  AAA conducts a comprehensive certification process in which the AAR committee members review and assess each AAA Approved Auto Repair applicant to ensure they meet AAA’s high standards and pre-established requirements before any approvals are granted.  Some of the requirements and criteria include an onsite in...