Friday, February 14, 2020

Q & A with Rick from AAA

Rick Montero, AAA Approved Auto Repair at Elysian Auto Service
Rick Montero AAA Approved Auto Repair at Elysian Auto Service 


Q :  WHAT IS THE AAA APPROVED AUTO REPAIR PROGRAM?


A:  The AAA Approved Auto Repair (AAR) program was created to address one of the most frequent consumer complaints in America — unsatisfactory automobile repairs.  The program does this by providing AAA members and other consumers with repair facilities that meet and maintain AAA’s high standards and requirements.  Since the program began in 1975, more than 8,000 auto repair facilities have been established in the United States and Canada.

Q:  HOW DOES AAA GO ABOUT APPROVING REPAIR SHOP FOR THE AAR PROGRAM?

A:  AAA conducts a comprehensive certification process in which the AAR committee members review and assess each AAA Approved Auto Repair applicant to ensure they meet AAA’s high standards and pre-established requirements before any approvals are granted.  Some of the requirements and criteria include an onsite inspection of the facility (appearance, equipment, etc.), ASE Certified Technicians, satisfactory customer service ratings administered through customer surveys, business and community reputation, training standards, fair pricing that meets industry standards, and many more.  Once a facility is approved, the AAR staff conducts routine visits and an annual inspection to ensure AAA standards are continuously being met.   
              
Q:  WHAT ARE SOME OF THE BENEFITS AAA MEMBERS RECEIVE WHEN THEY VISIT AN AAR SHOP?

A:  In addition to receiving high-quality service from reliable and knowledgeable facilities that you can trust, AAA members also receive free vehicle maintenance inspections, a 24-month/24,000 mile warranty on repairs, 10% AAA discount off labor, priority service, and mediation by AAA in the event a disagreement arises between the AAA member and AAR shop.

    



Q:  WHEN DID YOU FIRST START WORKING WITH THE AAA APPROVED AUTO REPAIR (AAR PROGRAM)?


A:  I have served as an AAR Coordinator for the AAA Approved Auto Repair program for nearly 9 years.  It has been a privilege to assist our AAA members with their repair needs and work with repair facilities that offer peace of mind and deliver the best service possible for AAA members.


Q:  WHAT OTHER SERVICES AND PRODUCTS DOES AAA OFFER IN ADDITION TO THE AAR PROGRAM?

A:  AAA has been in business for over 100 years and strives to deliver unparalleled service to its members, insureds and customers while supporting the communities in which we live.  Our products and services continue to grow and include Membership (identity theft protection, driver safety training, discounts and rewards), Automotive Services (AAA Roadside Assistance and AAA Battery Service), Insurance (property and personal coverage), Travel Services (reservations and vacation planning), and Banking (Auto buying and loans, home mortgages, credit cards, checking and savings) just to name a few.  Visit AAA.com to join AAA and obtain a complete listing of products and services offered.  


Closing

AAA Approved Auto Repair near Me?  If you would like to find out more contact Elysian Auto Service at 507-267-4435, or check out our website www.elysianauto.com. Elysian Auto Service has been part of the Southern Minnesota Lakes region since 1984 offering AAA and now Approved Auto Repair on every visit. Our shop has been AAA approved since 2003 and we have been voted an AAA top shop 8 times since 2005 which involves meeting the most stringent criteria for both automotive repair and customer service. We understand trust is very important when visiting an auto repair shop, we believe our combination of 35 years in the community and the fact that we meet the highest AAA standards you can rest assured you will be treated fairly.

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