Monday, July 13, 2020

Coffee with Frank on Digital Vehicle Inspections from Bolt On Technology


Q:  WHAT'S YOUR GO-TO COFFEE DRINK?

 A:  I typically go with Almond Joy creamer in place of the sugar.

 Q: WHAT'S YOUR FAVORITE PLACE TO GET COFFEE?

 A: 7-11 or Dunkin Donuts. Usually 7-11, I have the app and it’s $1 per cup any size. After 7 cups you get one free. Can’t beat that.

 

 

Q: WHAT BROUGHT ABOUT THE CREATION OF THE BOLT ON TECHNOLOGY DIGITAL INSPECTION?

A: It was early 2013 and The Bolt On Team was wondering how we could bring a great shop experience to the drop off customer. Spending so much time in shops ourselves, we knew a shop was more likely to sell a service if they could physically show the customer (walk them out in the bay). This was easy and a best practice for someone who was a waiter. We asked ourselves how do we do that for the drop off customer? So, we built Mobile Manager our DVI platform. This platform immediately changed how a customer viewed a shop. We removed the friction between the shop and customer. Now there’s trust and transparency between the shop and the vehicle owner. Being able to show everything to a customer that might be of a concern to the shop is now in one little link sent to a cell phone. The customer clicks on the link and can see everything about their car. Pictures, videos, and educational videos about all the different services.


Q: PLEASE EXPLAIN THE PROCESSES OF DIGITAL INSPECTION FOR AUTO REPAIR CUSTOMERS FROM BOLT ON TECH?

 

A:  The vehicle owner’s perception of the shop is everything. No one wants to be sold, people want to make purchasing decisions. The technician performs a custom digital inspection. Any items that are of concern a technician can make a note (cause of problem). The second step would be suggest/recommend the solution. 3rd step would be choose the color Green-good, yellow-needed soon, red-safety concern or due now. The technician will take pictures and/or videos to support their findings. Once the inspection is completed the service advisor will receive notification. He or she will now review the findings, edit if necessary, and share with the customer via text or email. This will give the advisor time to prepare the estimate for the needed services. Once the customer opens the inspection, the service advisor will once again get notification. They now can follow up with the customer and answer any questions. They can also go over the estimate and get approval for those needed services.

 



Q:  WHAT ARE THE BENEFITS TO AUTO REPAIR CUSTOMERS COMPARING DIGITAL INSPECTIONS TO PAPER INSPECTIONS?

 A: One, you can actually read it. It’s not dirty. It’s an electronic copy that can be looked at over and over. The customer will also have the ability to share it with others. This might be good for a person who is not familiar with their vehicle. Share with a family or friend for advice.


Add caption

 Q: IF YOU COULD GIVE YOUR ADVICE TO AUTO REPAIR CUSTOMERS ON DIGITAL INSPECTION WHAT WOULD IT BE? 

A:  Demand it from your repair facility. Don’t settle for less. It’s a great educational tool.

Q: ARE WE GOING TO SEE SOME BIG THINGS IN THE FUTURE WITH BOLT ON TECHNOLOGY?  

A: Stay tuned. Lots of good things coming as always. Always check our website, social media, or join our newsletter @ www.boltontechnology.com.



Elysian Auto Service starts every visit with a full 42 Point Digital Inspection. We go over the entire vehicle from exterior to exhaust, checking all safety and maintenance needs.

See your vehicle through the eyes of our expert mechanics when we text, Email or print an interactive report with your vehicle's health straight to your phone, computer, or mobile device!

Scroll through our comprehensive 42 point digital inspection right at your fingertips at work or home. Your vehicle's health report is complete with photos, video, notes and a rating system that helps you know what is Green - Good Passed, Yellow - Non Urgent and Red - Urgent. With our 42 point digital inspection, you can make an educated decision about repairing and maintaining your vehicle.

Our 42 digital inspections are stored in our database, making it easy to track the wear of standard maintenance items and allow us to predict what your vehicle will need in the near future. The ability to monitor your vehicle's health report makes our 42 point digital inspections an invaluable part of the service we provide.

After reviewing the 42 point digital inspection, give us a call, text or email and we will give you a fully itemized estimate on the repairs and maintenance we recommend. 42 Point Inspections are free with any service! No Surprise - All work is approved by customer before any work is done.

Click Link for Sample of  Elysian Auto Service Digital Vehicle Inspection 

https://xoxocar.com/inspection.aspx?inspectionid=5f0efced-6f65-4ac8-9baa-d8ce5f2729c3&sb=def&b=0


No comments:

Post a Comment

  http://www.mnsouthnews.com/lifeenterprise/content/wem-strong-heart-wall-provides-positivity-and-strength-during-uncertain-times Published ...